Frequently questions about payment

1. Why Was My Order Not Successfully Paid?

Payment failures can occur for various reasons, including but not limited to:

1) Bank's payment security protection;

2) Network error;

3) Cookie issues;

4) Insufficient funds;

5) Expired card;

6) Incomplete or incorrect card number;

Here are some suggestions that might help you successfully complete your payment:

1) Contact your bank to confirm that you initiated the transaction and request authorization for the payment;

2) If you've attempted to pay with this card three times, please try again after 24 hours or use a different card;

3) Try reloading the page or clearing your cookies, then attempt the payment again;

4) Ensure your card is active, has sufficient funds, and that you have entered the correct card number;

5) If you are unable to complete the payment by credit card, you can also use PayPal;

2. How Do I Cancel My Order?

If you need to change or cancel your order, please contact Bestvibe at service@bestvibe.com within 24 hours of your purchase. We will confirm whether your order can be canceled or changed and get back to you as soon as possible.

In most cases, orders are processed and shipped the same day to ensure fast delivery. Therefore, it may not be possible to cancel or change an order once it has been submitted.

3. Can't Find an Answer to Your Question?

If you couldn't find the answer to your question on our site, please feel free to contact us:

Email: service@bestvibe.com;

LiveChat: If we are online, we will respond quickly. If we are offline, you can leave a message, and we will get back to you within 24 hours on business days.