Return & Refund

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You've got up 120 days after the date of your order to return a product to us, please kindly get in touch with our Customer Support team(service@bestvibe.com) to agree the return and get instructions on how to proceed.

120-Day Return: We provide 120 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.

180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship. 

Please note: We are unable to accept returns in the following circumstances:

1. You entered the incorrect address

2. The package was stolen

3. A personal preference, and the package has been opened

4. The customer purchased the incorrect product

5. If the package is lost as a result of merchant or logistics issues, you can contact customer service to confirm the solution.

Damage before use, damage after use, after-sales processing period (180 days), proof materials required, preference issues, unopened returns, and return at your own expense (product quality concerns or function failures, etc.; require images or videos of products that can demonstrate difficulties)

If you believe we shipped the incorrect item, you must submit images of the shipping label, the SKU on the product bag, and the entire package and the goods.